Privacy

Who we are

Balans Massage & Wellness (balansmassagewellness.nl) is responsible for processing personal data on this website. Contact: info@balansmassagewellness.nl.

What we collect

• Contact and booking details: name, email, phone, address.
• Appointment data: treatment, date, time, therapist preference, notes.
• Intake answers you voluntarily submit before a visit.
• Payment status for online payments (via Mollie when configured).
• Account details if you create a customer account.

Why we process data

• To plan, confirm and manage appointments.
• To send transactional emails (confirmation, reminders, intake, aftercare).
• To process payments and cancellations.
• To improve safety and service quality (house rules, intake).
• To answer questions you send via the contact form.

Cookies

• Essential: session, language preference, CSRF protection, cookie consent choice.
• Optional: analytics or similar tools only if you accept all cookies.

Change cookie preferences

Emails we send

We send emails needed for your booking and visit. We do not sell your data. Staff notifications go only to studio addresses configured for operations.

Retention

We keep booking and intake data as long as needed for the treatment relationship, administration and legal obligations, then delete or anonymise where possible.

Your rights & contact

You may ask for access, correction or deletion of your data where applicable. Email info@balansmassagewellness.nl. For questions about this policy, use the same address or the contact form.