House rules
House rules
Clear agreements on respect, personal care, hygiene and cancellation.
Respect & consent
- You only undress as far as feels right. We keep you covered with towels, and there is no rush.
- If pressure, a technique or a touch does not feel good, say so straight away. We will adjust.
- Intimate areas are never treated sexually. Professional draping always applies, so you can stay at ease.
Hygiene & personal care
- Please bring your own towel.
- You do not have to shower beforehand. We do ask that you arrive clean and comfortably cared for, so the treatment can stay pleasant for you and for us.
- If personal care is clearly not enough for a professional treatment, the therapist may pause or stop. We would rather be honest than continue uncomfortably.
- In that case there is no refund, whether you paid online or planned to pay at the salon. The reserved time remains chargeable.
- Please cancel if you have fever, a contagious illness or open wounds that make treatment unwise.
- Share what we should know via the intake form. It helps us work safely and kindly.
- Arrive on time if you can. Being under the influence of alcohol or drugs may also mean we cannot treat you, without a refund.
When a massage is (not) a good idea
Massage is care and rest, not a medical treatment. When something is unclear, we slow down together.
We are happy to treat
- Muscle tension, stiffness and recovery after training or desk work.
- Stress, restlessness and the need to truly unwind.
- A first visit: we start calmly and stay within what feels right for you.
Please reschedule
- Fever, flu, a contagious illness or an infection.
- Open wounds, inflamed skin or an acute injury that should not be touched yet.
- If you feel too unwell to travel or to lie down comfortably.
Tell us first, we may adapt or postpone
- Thrombosis, blood-clotting disorders or blood thinners.
- Recent surgery or a medical procedure (usually wait until your doctor agrees).
- Pregnancy, cancer treatment, heart conditions or unexplained pain.
- When in doubt: mail us or mention it in your intake. We would rather pause than take a risk.
Cancellation & refunds
Cancel via your personal appointment link or by email. Deadlines count until the start of your appointment. Percentages apply to the amount already paid online.
| When | Refund | Details |
|---|---|---|
| Cancel ≥ 48 hours before | 100% | Full refund if already paid online. Free cancel if paying at the salon. |
| Cancel between 24 and 48 hours before | 50% | 50% refund if paid. Otherwise 50% of the treatment price may be charged. |
| Cancel less than 24 hours before | 0% | No refund if paid. Salon payment: the reserved time may be charged in full. |
| No-show (missed appointment) | 0% | 100% of the treatment price remains due. No refund. |
Refunds for online payments are processed after cancellation. Processing can take a few business days depending on your bank.
By booking you agree
By requesting an appointment you confirm that you have read these house rules, understand the zero-tolerance policy on sexual contact, accept the hygiene and personal-care expectations (including possible refusal without refund), accept the cancellation and refund terms, and accept the consequences of violating them.