FAQ
Frequently asked questions
Short answers about booking, payment, intake, location and house rules.
Booking
How do I book?
Choose a treatment, date and time via Book appointment. You receive a confirmation email with a personal link.
What if my time is full?
Join the waitlist. When someone cancels, we email you automatically with a link to book the freed slot.
Can I choose a therapist?
Yes. During booking you can pick Anne specifically, or let us assign the first suitable therapist. Prefer to start from her profile? Use “Book with Anne” on the Therapists page.
Can I book the same appointment again?
Yes. Via My appointment, your account or the aftercare email: “Book again” prefills treatment, therapist and your details. You only choose a new date and time.
Paying
Can I pay online?
Yes: online or at the salon. Online payment runs through a secure checkout (Mollie if configured).
Is massage covered by health insurance?
Not at the moment. You pay yourself. We are working towards reimbursement options for the future. See Health insurance. Open page
Preparation
Do I need to fill in an intake?
Yes, preferably before your first visit. After booking you get a secure intake link.
What should I bring?
Yourself, comfortable clothes and your own towel. Showering beforehand is not required, but we do expect you to arrive clean and well-groomed. See House rules. Read house rules
What if I am refused for hygiene reasons?
If a therapist finds your personal care clearly insufficient, they may refuse or stop the treatment. In that case there is no refund. Full details are in the House rules under Hygiene & personal care. Read house rules
Treatment
Is massage sexual?
No. This is a professional studio with a strict ban on sexual physical contact. See House rules.
When should I not come?
Please reschedule if you have fever, a contagious illness, open wounds or an acute injury. Mention thrombosis, recent surgery, pregnancy or blood thinners in your intake so we can adapt or postpone. See Treatments. Read more
Cancelling
How do I cancel?
Use “My appointment” in your email. ≥ 48h: 100% back if paid. 24-48h: 50%. Late cancel or missed appointment: 100% of the treatment price remains due. See House rules.
Location
Where is the studio?
Karel Doormanstraat 32, 6651 ZM Druten. Hours by appointment. Easy from Druten, Tiel, Wijchen, Beuningen, Nijmegen, Beneden-Leeuwen, Boven-Leeuwen, Echteld and Puiflijk. Ground floor, waiting area, toilet, wheelchair-friendly. See the route page. Open route
Can I park at the studio?
Yes. Street parking on Karel Doormanstraat and nearby streets is usually free. Arrive 5–10 minutes early. There is a small map on the homepage and the route page. Open route
Is the studio accessible?
Yes. Ground floor, waiting area, guest toilet, wheelchair-friendly. Tell us when booking if you need extra space or help. Open route